If you had free rein to document a company’s internal processes from scratch, how would you do it?
Listen to the story of how that exact scenario successfully played out at a mid-size technology company and all the tech-writing concepts that went into important decisions. Customer journeys and user needs? Check. Usability? Check. Content management system, software, and translation needs? All there as well.
This session is geared towards employees at small- or mid-sized businesses who are looking to set up or improve documentation within their companies. Although this is primarily the story of one company, the session will also pull in examples of other companies in other industries to provide a holistic view for all attendees
